Privacy Policy

This Privacy Policy (“Policy”) describes how Mt Hood Hearing Aid Center, Inc. (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information collected through our website https://www.mthoodhearing.com and related services, including SMS text messaging.

Please review this Policy carefully. It applies to:
Information you provide directly through our website or communications, Sensitive health information covered under HIPAA, and SMS opt-in consent and mobile data for text messaging.

Website and Contact Information

We collect information you voluntarily provide on our website forms, via email, phone, or other direct contact. This may include:
Name
Email address
Phone number
Appointment details
Other personal identifiers

We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone.

Protected Health Information

As described in our existing HIPAA privacy notice, protected health information (PHI) includes information about your health, care, and treatment that identifies you. We collect and use PHI in accordance with applicable HIPAA laws and regulations.

We use information collected for purposes such as:
Responding to inquiries
Scheduling and confirming appointments
Providing healthcare services and support
Improving our services and website functionality
Communicating healthcare information and notifications

We will not use your personal information in ways that are not consistent with this Policy or the expectations you would reasonably have.

We offer SMS messaging services for appointment reminders and related communications when you expressly opt in.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your SMS opt-in data and consent will be used solely to facilitate our SMS messaging service and will not be shared with external parties outside the scope of delivering text message services (e.g., aggregators and SMS platform providers).

This Policy works alongside the detailed Notice of Privacy Practices required under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information may be used and disclosed for treatment, payment, or healthcare operations as permitted by law.

For example, PHI may be used to:
Coordinate care with other healthcare providers
Bill for services provided
Engage in quality improvement and customer service activities
Provide appointment reminders and health education

We use “cookies” and similar technologies to improve website performance and your experience. Cookies may help identify repeat visitors and track user preferences. This usage is not linked to personally identifiable information collected elsewhere on this site.

You may choose to:
See what personal data we have about you
Change or correct your data
Request deletion of your data
Opt out of future communications

To make such requests, please contact us using the details below

We take reasonable precautions to protect your information. Sensitive data transmitted online is protected through encryption, and access is limited to employees who need the information to perform specific job functions.

Our website may contain links to other sites. This Policy applies only to information collected by our site. We are not responsible for the privacy practices of linked sites, and we encourage you to review their privacy policies when you leave our site.

We may update this Policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page will be revised accordingly.

To ask questions, exercise your rights, or request access or corrections, contact:
Mt Hood Hearing Aid Center, Inc.
4105 SE Division St
Portland, OR 97202
971-888-4657
Info@mthoodhearing.com