Return & Refund Policy of

All sales from the website are final. We are not able to refund your purchase for any reason. If there is a manufacturer defect we will have the item replaced. This is for all products and custom earmolds and earplugs.

  • Please allow 1-2 weeks for a replacement items.
  • All custom earplugs come with a 90-day remake policy in the event of discomfort or poor fit. They also have a 1-year warranty for manufacturer defects.
  • For Ultimate Ears products, all remake and fit issues need to be addressed directly with Ultimate Ears.
  • Hearing aids all come with a 30-day money-back satisfaction guarantee. This will be provided in writing at the time of the purchase in office with our staff.

Mt Hood Hearing will not issue refunds for products purchased through other entities, such as distributors or retail partners.