Return & Refund Policy of

If you are not happy with your purchase, we will accept a return of an unused product within 7 days. Once we receive the returned item, Mt Hood Hearing will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

All custom earplugs come with a 90-day remake policy in the event of discomfort or poor fit. Custom earplugs may be returned for credit within 30 days from original purchase, a $25 restocking fee applies. Return policy does not apply to custom earmolds for hearing aids which come with a 90-day remake policy in case of discomfort or poor fit.

All Soundgear™ products (except Soundgear™ BTE earmold) are covered by a One Year Limited Warranty and a 30-day money-back guarantee

Discounted items are not eligible for a return.

Mt Hood Hearing will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items (except custom earplugs) must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee.

We cannot be held responsible for items damaged or lost in return shipment; therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.